Question: I received my ordered item. But product is not meeting my expectation, can I return it?
Yes, you can return the product within 7 days after receiving the product with following conditions:
(1) Buyer can send the replacement request at email@example.com.
(2) Product should be in unused condition.
(3) Product original packing and tags should remain intact as they were in delivered condition.
(4) Buyer will get the refund or replacement, once we receive the returned goods at Khelmart Office.
(5) If packing or original seal is broken then Khelmart will not return the product.
Question: I received a broken/damaged item. What should I do?
Khelmart used high-tech secure packing technique to pack the material with 2 times quality checks so chances of intransit damage are very minimal. However, if you observed any tempered packing or damage on box then do not accept the shipment or write-down the delivery remakes as tempered box. Any damage product received by buyer should be informed to Khelmart by email at firstname.lastname@example.org within 24hrs of receiving the goods. Email should contain pictures of damage products and with details description of issue
Question: Who will bear the shipping charges for goods returned?
If you received the damage product then shipping charges of return goods will be bear by Khelmart. If goods are return due to change in mind or personal choice then shipping charges will be bear by buyer. For example, if you order red color racket and after receiving the goods you don’t like the color then you need to bear the shipping of returning the goods.
Question: How will I get my money back if I returned or cancelled an order?
In case of returned product khelmart will suggest you other option as well if you are still not interested then Amount will be transferred in your account in 10-15 days.
In case of cancelled order khelmart will transfer the amount immediately; however it will still take 4-7 days for transaction.
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