Khelmart Official Return Policy
Shop with confidence at Khelmart. Eligible products can be returned or exchanged within 7 days of delivery, subject to the conditions below. Products must be unused and returned with their original packaging, tags, labels and accessories intact.
Products & Services Not Eligible for Return
A racket strung according to the customer's selected string and tension specifications cannot be returned.
Cricket bats on which oiling or knocking services have been performed cannot be returned.
Colours of rackets, strings, grips, kit bags and similar products may vary depending on available inventory. Returns cannot be accepted solely because of such colour variation.
Used products or products with removed or materially damaged original packaging, seals, tags or MRP labels may not be eligible for return.
🚚 Return Shipping & Pickup
If Khelmart has supplied the correct product as ordered, but the buyer wishes to return it, then the buyer must send the product back to the Khelmart office at their own shipping cost.
For eligible exchange requests within India, Khelmart may arrange reverse pickup, subject to product category and pickup serviceability.
🌍 International Orders
International buyers may request a return subject to the applicable return conditions. The buyer must send the product to the official Khelmart return address at their own cost. Free reverse pickup is not available for international orders.
Refund or replacement will be initiated only after the returned product reaches Khelmart and is inspected. The product must be received in the same original condition in which it was dispatched.
Customs Duties: Applicable customs duties, import taxes or similar charges imposed by the destination country are the responsibility of the buyer.
Hotel / Restaurant Delivery: If a hotel, restaurant or similar establishment is provided as the delivery address, the shipment may be delivered to its reception or designated receiving point. The buyer should ensure that the establishment is authorised to receive the shipment.
📦 Damaged or Incorrect Product
Please report it to Khelmart at [email protected] within 1 hour of delivery.
Please provide clear photographs of the outer packaging, shipping label, product received and the damaged or incorrect item, along with a brief description of the issue.
Prompt reporting is required so Khelmart can escalate the matter to the shipping company and investigate any possible transit discrepancy.
If the product qualifies for replacement or refund, Khelmart will arrange the applicable return process. After the product is received and verified at the Khelmart office, an eligible replacement or refund will be processed.
🏏 Helmets, Batting Pads & Kit Bags
For eligible replacement or refund requests involving cricket helmets, batting pads and kit bags, the buyer must send the product in its original condition to the Khelmart warehouse. Khelmart does not arrange reverse pickup for these categories.
₹ Refunds & Cancellations
After the returned product is received and inspected, the applicable refund may take approximately 10–15 days.
Once an eligible cancellation refund is initiated, the bank/payment provider may take approximately 4–7 business days to reflect the amount.
If a badminton racket with customized stringing has already been prepared and the order is subsequently cancelled, the cost of the string and stringing service will be deducted from the refundable amount.
For certain high-value shipments where an advance payment has been collected toward shipping or order processing, the applicable advance may be non-refundable if the customer cancels after such costs have already been incurred.
🛡 Warranty & Guarantee Claims
Product warranty and guarantee claims are subject to the terms of the respective manufacturer, importer or authorised distributor. Khelmart may assist with the process where possible, but final approval or rejection remains subject to the concerned brand/manufacturer.
If approved by the manufacturer, replacement may take approximately 20–25 days after the damaged bat reaches the Khelmart office. Khelmart will endeavour to complete the process as quickly as reasonably possible.
⏱ Order Processing & Delivery
Orders after 3:00 PM: Orders received after 3:00 PM may be processed on the following business day.
Sunday / Holiday: Orders received immediately before a Sunday or declared holiday may be processed on the next working day.
Although Khelmart endeavours to dispatch and deliver orders within the indicated timelines, delays may occasionally occur because of stock availability, courier operations, weather, regulatory restrictions or other logistical circumstances beyond reasonable control.
Frequently Asked Questions
Website Disclaimer
The information provided on Khelmart.com is intended for general information purposes. While Khelmart endeavours to keep website information accurate and up to date, product specifications, availability, colours, images, delivery estimates and other information may change from time to time.
To the extent permitted by applicable law, Khelmart shall not be responsible for indirect or consequential loss arising from use of the website or temporary website unavailability caused by technical circumstances beyond its reasonable control.
Disputes & Jurisdiction
These terms and conditions shall be governed by the laws of India. Subject to applicable consumer protection laws and other mandatory legal rights, disputes relating to Khelmart.com or transactions through the website shall be subject to the jurisdiction of the competent courts at Meerut, Uttar Pradesh, India.
